Refund policy

All sales are final unless this policy clearly allows a return. YamahaOilStore / Velocity Parts Network Inc. (“we”) sells original Yamaha parts. Confirm the part number before you buy. A wrong part number is your responsibility.

Electrical and electronic parts — no returns ever. If a part is electrical, electronic, or has electricity pass through it, you may not return it. This includes (without limit) CDI / ECU / ECM units, ignitions, coils, stators, regulators, rectifiers, sensors, solenoids, relays, switches, wiring, batteries, gauges, and lights. No return is allowed even if the part is unopened, unused, or never installed. There is no exception and no refund for these parts.

Return window (non-electrical only). If a return is allowed at all, you must request it within 7 days of the order date on this website. The clock starts when you place the order, not when the package arrives. After 7 days we will not accept a return, refund, or exchange.

Condition. A non-electrical item may be considered only if it is unused, uninstalled, undamaged, complete, and in the original packaging. Opened fluids, used parts, installed parts, hazardous or flammable goods, and sale / clearance items are not returnable.

You pay all return shipping. If we authorize a return, you pay 100% of return shipping, handling, insurance, and any customs or duties (both directions). Outbound shipping is not refunded. We do not provide prepaid labels. Pack the item so it cannot be damaged. You must use a trackable service and send us the tracking number. If we do not receive the package, we issue no refund. We do not guarantee receipt of returns.

Restocking. Authorized non-electrical returns are subject to a 60% restocking fee, plus deduction of non-refundable outbound shipping. We inspect every return. We may refuse the return after inspection.

Authorization required. Email aj@yamahaoilstore.com first and wait for written approval. Include your order number and the part number. Unauthorized packages may be refused. Return mail: PO BOX 19656, San Juan PR 00910, United States.

Refunds (only if we approve). If we approve a refund after inspection, we credit the original payment method minus restocking and non-refundable shipping. Timing depends on your bank or card issuer. We do not refund electrical / electronic parts.

Exchanges. We do not offer convenience exchanges. If we shipped a defective non-electrical part that we confirm as our error, email us before you return anything.